Useful Phone No's - Financial
Age UK is the new force combining Age Concern and Help the Aged. We provide advice and information for people in later life through our Age UK Advice line‚ publications and online.
Age UK Advice: 0800 169 65 65 www.ageuk.org.uk
In Wales, contact Age Cymru: 0800 169 65 65 www.agecymru.org.uk
In Scotland, contact Age Scotland: 0845 125 9732 www.agescotland.org.uk
In Northern Ireland, contact Age NI: 0808 808 7575 www.ageni.org.uk
Advice NI
Provides free advice about managing your money and bills for people in Northern Ireland.
Tel: 028 9064 5919 (national rate) Email: info@adviceni.net www.adviceni.net/Advice/freemoney.cfm
Association of British Insurers
Provides information on insurance cover, including a leaflet specifically for older motorists.
Tel: 020 7600 3333 www.abi.org.uk
British Bankers’ Association
The leading trade association in the UK financial services industry. Includes an account-tracing scheme.
Tel: 020 7216 8800 www.bba.org.uk
Building Societies Association
The trade association for all the UK’s building societies. Includes an account-racing scheme.
Tel: 020 7520 5900 www.bsa.org.uk
Citizens Advice Bureau (CAB)
National network of free advice centres offering free, confidential and independent advice, face-to-face or by telephone.
Tel: 020 7833 2181 (for details of your local CAB; or see phone book)
www.citizensadvice.org.uk (for local CAB details) www.adviceguide.org.uk (for online information)
Consumer Credit Counselling Service
A charity giving debt-counselling sessions (lasting about two hours) in person or by phone.
Tel: 0800 138 1111 (free call) www.cccs.co.uk
Consumer Direct
Government-funded service providing practical consumer advice.
Tel: 08454 04 05 06 Textphone: 08451 281 384 www.consumerdirect.gov.uk
Energy Saving Trust
Provides information on how to make your home more energy efficient.
Tel: 0800 512 012 (free call) www.energysavingtrust.org.uk
Financial Services Authority
Regulates credit unions. Contact them to find out if there is one in your area.
Tel: 0845 606 1234 www.fsa.gov.uk
In Northern Ireland, contact the Registry of Credit Unions and Industrial & Provident Societies
Tel: 028 9090 5343 www.detini.gov.uk/deti-registry-index.htm
Financial Services Compensation Scheme (FSCS)
Statutory compensation scheme for customers of UK regulated financial services firms.
Tel: 020 7892 7300 Email: enquiries@fscs.org.uk www.fscs.org.uk
HM Revenue and Customs (HMRC)
For more information about taxes, contact your nearest HMRC enquiry centre – you should be able to find contact details in your local phone book or on their website.
www.hmrc.gov.uk
Money Advice Scotland
Provides details of advice agencies throughout Scotland that provide a free, independent, impartial and confidential advice service.
Tel: 0141 572 0237 Email: info@moneyadvicescotland.org.uk www.moneyadvicescotland.org.uk
Money made clear
Provides impartial information and guidance about money to help you work out what is right for you. It produces a wide range of materials on finance-related matters; download these from the website or order them from the helpline.
Helpline: 0300 500 5000 www.moneymadeclear.org.uk
National Debtline
A national helpline and website for people with debts, giving self-help advice, counselling and support over the telephone. Sends out free information packs.
Tel: 0808 808 4000 (free call) www.nationaldebtline.co.uk
NHS Choices
Provides information about health conditions, treatments and services.
www.nhs.uk In Wales, visit www.wales.nhs.uk
Ofcom (Office of Communications)
The independent regulator and competition authority for the UK communications industries.
Tel: 0300 123 3333 Textphone: 0300 123 2024 http://consumers.ofcom.org.uk
Pension Tracing Service
If you think you may have an old pension, perhaps from a former employer, but are not sure, the Pension Tracing Service can usually trace it for you.
Tel: 0845 6002 537 Textphone: 0845 3000 169 www.direct.gov.uk/pensions
TaxHelp for Older People (TOP)
An independent free tax advice service for older people on low incomes.
Tel: 0845 601 3321 Email: taxvol@taxvol.org.uk www.taxvol.org.uk
TV Licensing
Tel: 0844 800 6790 Textphone: 0844 800 6778 www.tvlicensing.co.uk
Warm Front
Scheme offering heating and insulation grants in England, run by the Eaga Partnership on behalf of the Government.
Tel: 0800 316 2805 (free call) Email: customer.management@eaga.com www.warmfront.co.uk
In Wales, contact
Home Energy Efficiency Scheme (HEES) Tel: 0800 316 2815 www.heeswales.co.uk
In Scotland, contact the
Energy Assistance Package Tel: 0800 512 012 www.energysavingtrust.org.uk/scotland
In Northern Ireland, contact
Warm Homes Tel: 0800 988 0559 www.warm-homes.com
Winter Fuel Payment helpline
For information and application forms to claim the payment.
Tel:08459151515 Textphone: 0845 601 5613 www.direct.gov.uk/winterfuel